Wednesday, 21 December 2011

Oh, I forgot about another fly.

Not a good week for customer service this week really. Incompetency story number 2:

September I posted a registered letter to claim lots of money back from medical insurnace company.

5th december I check online with my registered post number and it says that it's still as the post office where I left it and someone from tracking would contact me in 5-10 working days.

I call on 11th working day after and am told 'We've lost your package. We'll refund your postage.'
'What?' WHAT!!!
'We've lost your package, we'll refund your $10 postage.'
'So why, in fact do I register my post?' 
Apparently, it's so I know when and where it gets lost.

I was less than happy and promised newspaper articles and my lifelong disgust. 

They said they'd get back to me in 5-10 working days. 

Almost Christmas.....

...... and amazingly I am still sane and almost ready for Christmas. Eldest is in England with her family and friends there, and Youngest is on her annual excited countdown towards Christmas Eve. Her unexplained grins are an explanation in themselves, and her desire to watch Christmas movies and listen to Christmas music is only dwarfed by my own.  Considering recent circumstances I am incredibly organized - for me. 

The only real fly in my ointment happened yesterday when we went to collect our car, ordered some ten weeks ago.  The ordering negotiations were painful enough with the 12 year old with a drawn on goatee struggling to make his way through the forms and the price debate - after some considerable time we signed a contract and escaped.  Yesterday I knew with absolute certainty that the pick-up wouldn't be straight forward.  I was, as usual, right.

For some absurd reason he thought he'd given us the car too cheaply and said he'd made a mistake and we'd need to pay more. Er, no. I reminded him about our conversation and that his manager had agreed final figures. 
' But my note here said it would be this figure.'
'Your note is incorrect. And we have signed a contract.'
Exasperated looks between Husband and I.
'Can you remember which manager agreed it?'
More exasperated looks.
'Yes, the guy who just walked past.'
I reminded said boss about our conversation to be told 'You can't expect me to remember ever discussion I have with customers.'
'Yes, OK, but I'm telling you we agreed this figure AND SIGNED A CONTRACT.'
'Contracts can sometimes be wrong,' he unbelievably replied.
More exasperated looks and a large pinch of disbelief.
After some deliberation in another room with 12 year old he returns and says....I kid you not......
'I'll have to take your word because I don't want to call you a liar.'

Can you bloody well believe it?

Icing on top was 12 year old goatee asking if we would give him top scores in an after sales survey as it would go towards his pay rise.

Honda Vaudreuil  - no, I will not recommend you to anyone. 

Sunday, 4 December 2011


At the risk of being maudlin, I want to talk about my dog, Rolf, who died this morning.  

As an introduction he was a beautiful, loyal, incredibly loving dog. Sounds like something every dog owner would say - but we have (had) 3 dogs and he was far and away the dog most in love with his family.  He was almost human is a dog-like way - he preferred human company; he listened and looked like he understood every word we said; his preferred position was between me and my husband; he was clever and protective. Essentially, he was the perfect dog. A bit neurotic, but otherwise perfect.

His death has left us bereft. Worse than I could have imagined.  His incredibly strong presence has disappeared. Just gone, like removing a slice of our home.  All of the love we had for him is swimming around somewhere with nowhere to go - it was his love, so can't rightfully go to someone else. 

I can write this now because I'm in the 'denial' part of grief - i.e. I am denying thinking about him until the tsunami of memory stops me in my tracks.  A dog? How can I feel like this about a dog? Because I do. And he would say the same about me.