Not a good week for customer service this week really. Incompetency story number 2:
September I posted a registered letter to claim lots of money back from medical insurnace company.
5th december I check online with my registered post number and it says that it's still as the post office where I left it and someone from tracking would contact me in 5-10 working days.
I call on 11th working day after and am told 'We've lost your package. We'll refund your postage.'
'We've lost your package, we'll refund your $10 postage.'
'So why, in fact do I register my post?'
Apparently, it's so I know when and where it gets lost.
I was less than happy and promised newspaper articles and my lifelong disgust.
They said they'd get back to me in 5-10 working days.